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Verified Reviewer

Printing quality not good. | Blurb

1.0
Details
ghosting borders and clipping of images, cover very bad.
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Review
#1762088 Review #1762088 is a subjective opinion of poster.
Service
Blurb Photo Book Printing Service
Reason of review
Damaged or defective
Loss
$50
Preferred solution
Let the company propose a solution

Stay away from this company | Blurb

1.0
Details
I worked for two months on an 8 x 10, now find I can't order the trade book version, only the photo version, which is way expensive. BLURB sucks
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Review
#1746233 Review #1746233 is a subjective opinion of poster.
Service
Blurb Photo Book Printing Service
Cons
  • Customer support is missing
  • Poor customer support
Reason of review
i can't order the trade version of an 8 x 10
Loss
$12000
Preferred solution
let me order the 8 x 10 trade book

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

First order...but so far I'm very unimpressed with this company. | Blurb

I have tried to be in touch about a missing order and have had no reply. There is no customer service telephone number. BAD!
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Review
#1725632 Review #1725632 is a subjective opinion of poster.
Service
Blurb Photo Book Printing Service
Cons
  • Customer support is missing
  • Product or customer service support
Reason of review
Poor customer service
Loss
$80

Cannot reach the company by phone or chat | Blurb

3.0
Details
I have a problem uploading my book and I have no way to talk to them, this customer service sucks! if only they had a chat window!
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1 comment
Anonymous
#1767316

It would so simple to have a short explanation on the phone instead of long and unuseful mails

Review
#1687039 Review #1687039 is a subjective opinion of poster.
Service
Blurb Photo Book Printing Service
Reason of review
Order processing issue
Preferred solution
Call me, I need help

Bad customer service | Blurb in Austin, Texas

1.0
Details
Bad customer service - Blurb
Bad customer service - Blurb
Bad customer service - Blurb
I ordered a book and upon opening the box the book was badly damaged. The box did not appear damaged so I think it was packed as a damaged book.
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Review
#1583232 Review #1583232 is a subjective opinion of poster.
Service
Blurb Photo Book Printing Service
Reason of review
Damaged or defective
2.8
Details

Update by user Jul 24, 2019

They contacted us 2 weeks later and re-printed our order. We did not receive a discount or any money back but they did re-do our order and re-ship it to us.

Original review posted by user Jun 24, 2019

We made books with Blurb and received a box of banged up books with ripped spines and ink blobs and overlapped...
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Resolved
Review
#1567225 Review #1567225 is a subjective opinion of poster.
Service
Blurb Photo Book Printing Service
Cons
  • Customer service does not respond
  • There is no direct line for costumer service available
Reason of review
Damaged or defective
Loss
$300
Preferred solution
Full refund
Tags
  • Photo Book Printing
  • Low Quality Print
Re: Order no. 7089365 placed 11 March 2019. Dear Sir or whoever at BLURB I have received the Blurb book ref. Order number as above. I am very disappointed with the cover of this book - the colours have been completely changed (darkened) from my original and the print...
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Review
#1498741 Review #1498741 is a subjective opinion of poster.
Service
Blurb Photo Book Printing Service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Book missing 14 pages. No response from Blurb.

3.8
Details
I have used Blurb for many years on many projects with no complaint. This time I ordered 7 books for a client and all arrived missing the middle 14 pages. I contacted them immediately the only way I know how - through their "contact" page. They responded the next day by asking for photos to prove that the pages were missing. I sent the pics and the representative said she would escalate to another department. Five days later I have not heard from anyone at Blurb and I write them daily. There is no phone number to reach them.
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Review
#1424991 Review #1424991 is a subjective opinion of poster.
Service
Blurb Photo Book Printing Service
Cons
  • Customer service does not respond
Reason of review
Poor customer service
Loss
$700
Preferred solution
Deliver product or service ordered

Update by user Dec 27, 2018

Yes, Blurb did try to help me but we still have no idea of why my book will not download. I am still working to puzzle this out.

Original review posted by user Nov 27, 2018

This will be my 10th Family picture book with Blurb and yet this one will not upload. I have tried all the things they suggest but of course...
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Review
#1409010 Review #1409010 is a subjective opinion of poster.
Service
Blurb Photo Book Printing Service
Reason of review
Poor customer service
Preferred solution
Help me get book downloaded

Blurb Reviews

  1. 9 reviews
  2. 9 reviews
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  4. 2 reviews
  5. 1 review
Blurb reviews
2.4
Details
Last month, I created a Blurb account in order to make a photobook about my works. At first, I just wanna pay for the PDF so I can print it myself cause I'm not in the US and the shipping cost is so damn high. But then, I'd noticed that there was an option called "Sell...
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Review
#1320238 Review #1320238 is a subjective opinion of poster.
Service
Blurb Photo Book Printing Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Let the company propose a solution