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Verified Reviewer
1.8
Details
They offered 50% off, but because I chose Table Book as I couldn't afford the Photo Book, they declined the 50% discount but offered me 30% discount and didn't Honor that at all either-I had to pay full price for a proof copy they kept telling me I should do-which is...
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Review
#1720811 Review #1720811 is a subjective opinion of poster.
Service
Blurb Printing Service
Pros
  • Very easy to install and save project
Cons
  • I wanted a proof copy which they made impossible to do
  • When blurb offers a discount they should honor it
Reason of review
Pricing issue
Loss
$5
Preferred solution
Price reduction

Hundred % | Blurb

5.0
Details
By mistake I have missed a page. The lay out is consequently out of sinc. My best suggestion is to remove 1 page to square the book. The book has been done by me for my pleasure, it concerns an important golf club (Glenbervie) and they are very keen to purchase few books for the members. I would like to give them the wrights to do so. "secretary@glenberviegolfclub.com". Please contact me. Order n. 7487288 / fabgianni@gmail.com
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Review
#1713907 Review #1713907 is a subjective opinion of poster.
Service
Blurb Printing Service
Pros
  • Good printing fair prices
  • Simple design of the application
  • Speed of printing and delivery

No response from customer support since Aug 2019 | Blurb

3.0
Details
Since Aug 2019 I have been trying to reach blurb through the customer support and have received no responses. (It's now almost November 2019). I'm frustrated that the one avenue to communicate with blurb seems to not work.
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Review
#1694615 Review #1694615 is a subjective opinion of poster.
Service
Blurb Printing Service
Pros
  • Very easy to install and save project
  • Speed of printing and delivery
  • Relatively easy to submit projects
Cons
  • Print quality
  • Customer service
Reason of review
Poor customer service
Loss
$65
Preferred solution
Full refund
1.0
Details
Horribly printed books and no resolution in six weeks. - Blurb
Horribly printed books and no resolution in six weeks. - Blurb
Horribly printed books and no resolution in six weeks. - Blurb
Horribly printed books and no resolution in six weeks. - Blurb

Update by user Dec 22, 2019

Blurb did finally remove my book from global distribution as I requested and they also refunded what I had paid for the horrifically printed books. However, despite trying to work with them for three months Blurb never did produce any acceptable books - there continued...

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Review
#1611269 Review #1611269 is a subjective opinion of poster.
Service
Blurb Printing Service
Pros
  • Very easy to install and save project
  • Relatively easy to submit projects
Cons
  • Print quality
  • Product or customer service support
Reason of review
Bad quality
Preferred solution
I want the printing errors to be fixed so the books going out to customers are decent quality.
Tags
  • Low Quality Print Poor Customer Se

Decent Product but... | Blurb

Customer Service is not very good. You don't get a call back and it takes days for a return email. At that juncture, you want to give up. Don't let it be a rush order because you won't get it in time because of snail mail. Once upon a time, it was great to be able to speak to a human...now, they just want your money and will not give good customer service.
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1 comment
Anonymous
#1767319

A human contact would be nice to solve simple things....

Review
#1556725 Review #1556725 is a subjective opinion of poster.
Service
Blurb Printing Service
1.5
Details
I ordered a publication for d/l. Link I was sent via email did not work. Contacted Blurb through their site for help. I received no response. Called at least 10 times. No answer. This non-existent Customer Service is unacceptable. I plan to file a complaint with State...
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1 comment
Anonymous
#1510385

About 12 hrs later, the link worked and I downloaded the publication. However.

Blurb never contacted me by any means as I requested to tell they fixed what was wrong or to apologize or both.

That is still lousy customer service. I stand by my negative review.

Review
#1291844 Review #1291844 is a subjective opinion of poster.
Service
Blurb Printing Service
Cons
  • Customer service
Reason of review
Problem with delivery
Loss
$8
Preferred solution
Let the company propose a solution

No one answers | Blurb

I can't get my book made and its urgent. I have called and I get no reply. I have emails and I also get no reply. Based on how the content is provided I can't get the right size. I need a hard back that's not too big and that has am appealing cover. I hate the fact that I have to write so much in order to get someone's attention. I think with few words we all understand so I find it ridiculous that I have to keep typing just to get someone's attention! Its just crazy that even when the odc I was uploading is a PDF it won't recognize it as such and that on top you advertise that someone will be on the line and I call and send email yet no response.
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Review
#1201154 Review #1201154 is a subjective opinion of poster.
Service
Blurb Printing Service
Reason of review
Order processing issue
Loss
$200
Preferred solution
Let the company propose a solution

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