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Most helpful review
1.0
Details
Horribly printed books and no resolution in six weeks. - Blurb review
Horribly printed books and no resolution in six weeks. - Blurb review
Horribly printed books and no resolution in six weeks. - Blurb review
Horribly printed books and no resolution in six weeks. - Blurb review

Update by user Dec 22, 2019

Blurb did finally remove my book from global distribution as I requested and they also refunded what I had paid for the horrifically printed books. However, despite trying to work with them for three months Blurb never did produce any acceptable books - there continued...

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Review
#1611269 Review #1611269 is a subjective opinion of poster.
Service
Blurb Printing Service
Pros
  • Very easy to install and save project
  • Relatively easy to submit projects
Cons
  • Print quality
  • Product or customer service support
Reason of review
Bad quality
Preferred solution
I want the printing errors to be fixed so the books going out to customers are decent quality.
Tags
  • Low Quality Print Poor Customer Se

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Verified Reviewer

Printing quality not good. | Blurb review

1.0
Details
ghosting borders and clipping of images, cover very bad.
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Review
#1762088 Review #1762088 is a subjective opinion of poster.
Service
Blurb Photo Book Printing Service
Reason of review
Damaged or defective
Loss
$50
Preferred solution
Let the company propose a solution

Stay away from this company | Blurb review

1.0
Details
I worked for two months on an 8 x 10, now find I can't order the trade book version, only the photo version, which is way expensive. BLURB sucks
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Review
#1746233 Review #1746233 is a subjective opinion of poster.
Service
Blurb Photo Book Printing Service
Cons
  • Customer support is missing
  • Poor customer support
Reason of review
i can't order the trade version of an 8 x 10
Loss
$12000
Preferred solution
let me order the 8 x 10 trade book

Not sure | Blurb review

Ordered a photo album on trip to Israel in Dec. Author is Laurie Adaro. Trip was Oct/Nov 2019. Received album today, but was for trip to Israel 2014, Also authored by Laurie Adaro. Would like to send back album as it is of no use to. What should I do. Reference number is 7556913
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Review
#1735720 Review #1735720 is a subjective opinion of poster.
Service
Blurb Shipping Service
Reason of review
Wrong album sent
Loss
$168
Preferred solution
Let the company propose a solution

Can't get help, they don't have a phone number and haven't answered my email | Blurb review

2.8
Details
I can't upload by book I spent weeks creating. The book creator says I can have 20-100 or so pages, I only have 56. Then when I upload it tells me I have to have no more than 50 pages. Do I seriously have to redesign the book and eliminate pages we need? Why isn't there a phone number??
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Review
#1735100 Review #1735100 is a subjective opinion of poster.
Pros
  • Great finished product if you can get it to work
  • I like being able to make my own books
Cons
  • Customer service
  • Customer support is missing
  • Customer service does not respond
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • High Quality Print

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Verified Reviewer

First order...but so far I'm very unimpressed with this company. | Blurb review

I have tried to be in touch about a missing order and have had no reply. There is no customer service telephone number. BAD!
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Review
#1725632 Review #1725632 is a subjective opinion of poster.
Service
Blurb Photo Book Printing Service
Cons
  • Customer support is missing
  • Product or customer service support
Reason of review
Poor customer service
Loss
$80

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Verified Reviewer
1.8
Details
They offered 50% off, but because I chose Table Book as I couldn't afford the Photo Book, they declined the 50% discount but offered me 30% discount and didn't Honor that at all either-I had to pay full price for a proof copy they kept telling me I should do-which is...
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Review
#1720811 Review #1720811 is a subjective opinion of poster.
Service
Blurb Printing Service
Pros
  • Very easy to install and save project
Cons
  • I wanted a proof copy which they made impossible to do
  • When blurb offers a discount they should honor it
Reason of review
Pricing issue
Loss
$5
Preferred solution
Price reduction

Hundred % | Blurb review

5.0
Details
By mistake I have missed a page. The lay out is consequently out of sinc. My best suggestion is to remove 1 page to square the book. The book has been done by me for my pleasure, it concerns an important golf club (Glenbervie) and they are very keen to purchase few books for the members. I would like to give them the wrights to do so. "secretary@glenberviegolfclub.com". Please contact me. Order n. 7487288 / fabgianni@gmail.com
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Review
#1713907 Review #1713907 is a subjective opinion of poster.
Service
Blurb Printing Service
Pros
  • Good printing fair prices
  • Simple design of the application
  • Speed of printing and delivery

No response from customer support since Aug 2019 | Blurb review

3.0
Details
Since Aug 2019 I have been trying to reach blurb through the customer support and have received no responses. (It's now almost November 2019). I'm frustrated that the one avenue to communicate with blurb seems to not work.
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Review
#1694615 Review #1694615 is a subjective opinion of poster.
Service
Blurb Printing Service
Pros
  • Very easy to install and save project
  • Speed of printing and delivery
  • Relatively easy to submit projects
Cons
  • Print quality
  • Customer service
Reason of review
Poor customer service
Loss
$65
Preferred solution
Full refund
1.0
Details
They blatantly in my face ripped me off by never sending any payments then claiming the check was cashed. Total fraud. Tried to call but they have a telephone answering system that is so lamer fake. Just stuck in an endless loop. Call the number and see how childish &...
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Review
#1693953 Review #1693953 is a subjective opinion of poster.
Pros
  • Relatively easy to submit projects
Cons
  • Scam service
  • Scam business
Reason of review
Poor customer service
Loss
$80
Preferred solution
Pay like supposed to

Contact Blurb Customer Service

Website:
Mailing Address:
580 California Street, Suite 300
San Francisco, California 94104
United States
All Blurb Contacts

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Latest Question

Blurb Questions
Refuses to actually send profit payment by check as per agreement. Blurb claims they sent the profit check Sept 12, 2019. After over a month of not receiving the payment I contacted Blurb through the website. After a week of playing email tag, I was told a replacement...
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Review
#1692783 Review #1692783 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Actually send the profit payment, not just "pretend" to send the payment